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WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 9:00AM - 6:00PM
    Tue 9:00AM - 6:00PM
  • Wed 9:00AM - 6:00PM
    Thu 9:00AM - 6:00PM
  • Fri 9:00AM - 6:00PM
    Sat 9:00AM - 6:00PM
  • Sun 9:00AM - 6:00PM

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 510-534-7318 or make an appointment online!

What People Say About Us

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    Good work

  • reviewicon

    My experience here has been by far the best experience I have had with any auto service. I came in on a Friday at 5:30pm to get a tire fixed and the owner noticed my passenger side mirror was missing. He offered to fix it and told me to call on Monday and he could give me a quote. I was really reluctant since I had gone to many places before who quoted me outrageous prices. However I decided to give it a try and he gave me a very reasonable quote over the phone and we set up to come in on a Friday. The process was effortless. I came in, start to finish it only took an hour and I was on my way. I would definitely recommend this shop to friends and family. They are reasonable, they are honest and their customer service was excellent.

  • reviewicon

    Armando's shop was worth the drive for me from the peninsula. As a rideshare driver I need an honest, reasonable and efficient mechanic to take care of my ride. I got drilled & slotted rotors with ceramic brake pads for a more affordable a price then the dealer or a big tire & brake shop would charge me for regular parts.

  • reviewicon

    Quality service and pretty fast

  • reviewicon

    Very upfront, helpful, and reasonably priced!

  • reviewicon

    Very good CustomerCare nice people

  • reviewicon

    Lopez Tires is an amazing shop they take car of my car like it was theirs. Honest reliable no B.S. work! I cant recommend this place enough!!

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    GREAT service at a remarkably fair price! I got a flat on my Mustang and they sold me a slightly used tire at a great price and had it on my car so fast it was like I never had a flat at all! I'll be coming back now when I need a full set of new tires, because they took such god care of me. Highly recommended.

Call us for service: 510-534-7318

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