Best Auto Repair, Oakland

CONTACT US
Google My Business ColorInstagramYelpFacebook

INSURANCE QUESTIONS

Working Hours
  • Mon 9:00AM - 6:00PM
    Tue 9:00AM - 6:00PM
  • Wed 9:00AM - 6:00PM
    Thu 9:00AM - 6:00PM
  • Fri 9:00AM - 6:00PM
    Sat 9:00AM - 6:00PM
  • Sun 9:00AM - 6:00PM

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 510-534-7318 or make an appointment online!

What People Say About Us

  • reviewicon

    Good work

  • reviewicon

    My experience here has been by far the best experience I have had with any auto service. I came in on a Friday at 5:30pm to get a tire fixed and the owner noticed my passenger side mirror was missing. He offered to fix it and told me to call on Monday and he could give me a quote. I was really reluctant since I had gone to many places before who quoted me outrageous prices. However I decided to give it a try and he gave me a very reasonable quote over the phone and we set up to come in on a Friday. The process was effortless. I came in, start to finish it only took an hour and I was on my way. I would definitely recommend this shop to friends and family. They are reasonable, they are honest and their customer service was excellent.

  • reviewicon

    Armando's shop was worth the drive for me from the peninsula. As a rideshare driver I need an honest, reasonable and efficient mechanic to take care of my ride. I got drilled & slotted rotors with ceramic brake pads for a more affordable a price then the dealer or a big tire & brake shop would charge me for regular parts.

  • reviewicon

    Quality service and pretty fast

  • reviewicon

    Very upfront, helpful, and reasonably priced!

  • reviewicon

    Very good CustomerCare nice people

  • reviewicon

    Lopez Tires is an amazing shop they take car of my car like it was theirs. Honest reliable no B.S. work! I cant recommend this place enough!!

  • reviewicon

    GREAT service at a remarkably fair price! I got a flat on my Mustang and they sold me a slightly used tire at a great price and had it on my car so fast it was like I never had a flat at all! I'll be coming back now when I need a full set of new tires, because they took such god care of me. Highly recommended.

Call us for service: 510-534-7318

ACDelco
ASE (Automotive Service Excellence)
Jasper
ASE Master Technician
BG Products
  • Car Care Aware