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CUSTOMER SERVICE

Working Hours
  • Mon 9:00AM - 6:00PM
    Tue 9:00AM - 6:00PM
  • Wed 9:00AM - 6:00PM
    Thu 9:00AM - 6:00PM
  • Fri 9:00AM - 6:00PM
    Sat 9:00AM - 6:00PM
  • Sun 9:00AM - 6:00PM

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us


  • -Gee R.

    Good work


  • -Amy V.

    My experience here has been by far the best experience I have had with any auto service. I came in on a Friday at 5:30pm to get a tire fixed and the owner noticed my passenger side mirror was missing. He offered to fix it and told me to call on Monday and he could give me a quote. I was really reluctant since I had gone to many places before who quoted me outrageous prices. However I decided to give it a try and he gave me a very reasonable quote over the phone and we set up to come in on a Friday. The process was effortless. I came in, start to finish it only took an hour and I was on my way. I would definitely recommend this shop to friends and family. They are reasonable, they are honest and their customer service was excellent.


  • -Hollis T.

    Armando's shop was worth the drive for me from the peninsula. As a rideshare driver I need an honest, reasonable and efficient mechanic to take care of my ride. I got drilled & slotted rotors with ceramic brake pads for a more affordable a price then the dealer or a big tire & brake shop would charge me for regular parts.


  • -Walter L.

    Quality service and pretty fast


  • -Jacob L.

    Very upfront, helpful, and reasonably priced!


  • -Ashwin S.

    Very good CustomerCare nice people


  • -Chris P.

    Lopez Tires is an amazing shop they take car of my car like it was theirs. Honest reliable no B.S. work! I cant recommend this place enough!!


  • -Michael L.

    GREAT service at a remarkably fair price! I got a flat on my Mustang and they sold me a slightly used tire at a great price and had it on my car so fast it was like I never had a flat at all! I'll be coming back now when I need a full set of new tires, because they took such god care of me. Highly recommended.

Call us for service: 510-534-7318

ACDelco
ASE (Automotive Service Excellence)
Jasper
ASE Master Technician
BG Products
  • Car Care Aware